Privacy Policy
Your Privacy Matters to Us
Legal Information
This Privacy Policy governs the manner in which Qroan Enterprises collects, uses, maintains, and discloses information collected from users of our website and customers of our products.
Important: Please read this Privacy Policy carefully before using our website or purchasing our products. By accessing our website or providing your information, you agree to the collection and use of information in accordance with this policy.
Qroan Enterprises (“we,” “us,” or “our”) operates the website qroan.in and sells electronics products directly to consumers. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.
We collect several types of information for various purposes to provide and improve our services to you:
2.1 Personal Information
When you make a purchase, create an account, or contact us, we may collect:
- Contact Information: Name, email address, phone number
- Shipping Information: Delivery address, city, state, PIN code
- Billing Information: Billing address, payment details (processed securely through payment gateways)
- Account Information: Username, password, purchase history
2.2 Technical Information
When you visit our website, we may automatically collect:
- Device Information: IP address, browser type and version, operating system
- Usage Data: Pages visited, time spent on pages, click patterns, referring website
- Cookies Data: Small data files stored on your device (see Cookie Policy below)
2.3 Product Usage Information
For warranty and support purposes, we may collect:
- Product serial numbers
- Purchase dates and warranty period
- Support queries and service history
Note: We do not store your complete payment card details. All payments are processed through secure, PCI-DSS compliant payment gateways.
We use the collected information for various purposes:
| Purpose | Information Used | Legal Basis |
|---|---|---|
| To process and fulfill your orders | Contact, shipping, payment information | Contractual necessity |
| To provide customer support | Contact information, purchase history | Legitimate interest |
| To send order updates and tracking | Contact information, order details | Contractual necessity |
| To improve our website and products | Usage data, technical information | Legitimate interest |
| To send promotional communications (with consent) | Email address, name | Consent |
| To comply with legal obligations | Order details, billing information | Legal obligation |
4.1 Service Providers
We may share your information with third-party service providers who assist us in:
- Payment processing (Razorpay, PayPal, etc.)
- Shipping and delivery (Delhivery, DTDC, etc.)
- Website hosting and maintenance
- Customer support services
- Marketing and analytics
4.2 Legal Requirements
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as a business asset.
Important: We do not sell, trade, or rent your personal identification information to third parties for marketing purposes.
We implement appropriate security measures to protect your personal information:
- SSL encryption for data transmission
- Secure servers with firewall protection
- Regular security assessments and updates
- Limited access to personal data to authorized personnel only
- Secure payment processing through certified gateways
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access
- You can request copies of your personal data that we hold.
- Right to Rectification
- You can request correction of inaccurate or incomplete information.
- Right to Erasure
- You can request deletion of your personal data under certain conditions.
- Right to Restrict Processing
- You can request restriction of processing of your personal data.
- Right to Data Portability
- You can request transfer of your data to another organization.
- Right to Object
- You can object to our processing of your personal data.
- Right to Withdraw Consent
- You can withdraw consent where we rely on consent to process your data.
To exercise any of these rights, please contact us using the information provided in the “Contact Us” section.
We use cookies and similar tracking technologies to track activity on our website and hold certain information.
Types of Cookies We Use:
- Essential Cookies: Necessary for the website to function properly
- Preference Cookies: Remember your preferences and settings
- Analytics Cookies: Help us understand how visitors interact with our website
- Marketing Cookies: Used to track visitors across websites (with consent)
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
Our products and services are not directed to anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Email Address
support@qroan.in
Phone Number
+91-9588975114
Business Address
D-4, Vallabhbadi, Gumanpura, Kota, Rajasthan – 324006
Business Hours
Monday – Saturday: 10:00 AM – 6:00 PM
This Privacy Policy was last reviewed in January 2026 and is subject to periodic review and updates.