Terms of Service

By accessing, browsing, or using the Qroan Enterprises website (qroan.in) or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or purchase our products.

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website or services after any changes constitutes acceptance of the modified Terms.

To use our website and purchase our products, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into a binding contract
• Reside in a jurisdiction where our products and services are available
• Provide accurate and complete information during registration and purchase

If you are accessing our website on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

3.1 Account Creation

To purchase products, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities under your account

3.2 Account Termination

We reserve the right to suspend or terminate your account if:

• You violate these Terms of Service
• You provide false or misleading information
• We suspect fraudulent or illegal activity
• Required by law or legal process

4.1 Product Descriptions

We strive to provide accurate descriptions of our products (neckbands, earbuds, and power banks). However, we do not warrant that product descriptions or other content are accurate, complete, reliable, current, or error-free.

4.2 Pricing

All prices are in Indian Rupees (INR) and inclusive of GST. We reserve the right to change prices at any time without prior notice. However, price changes will not affect orders already confirmed.

4.3 Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time. If a product is unavailable after you place an order, we will notify you and provide a replacement option if available.

5.1 Order Acceptance

Your order constitutes an offer to purchase our products. We reserve the right to accept or reject your order for any reason, including but not limited to:

• Product availability
• Errors in product or pricing information
• Suspected fraudulent activity
• Inability to deliver to your location

5.2 Payment Methods

We accept various payment methods including credit/debit cards, net banking, UPI, and wallets. All payments are processed through secure, third-party payment gateways.

5.3 Payment Security

We do not store your complete payment card details. All payment information is encrypted and processed by PCI-DSS compliant payment processors.

6.1 Shipping Areas

We currently ship throughout India. Shipping times and costs vary depending on your location.

6.2 Delivery Times

Estimated delivery times are provided at checkout. These are estimates only and we are not responsible for delays caused by:

• Customs clearance procedures
• Weather conditions
• Transportation delays
• Other factors beyond our control

6.3 Risk of Loss

Risk of loss and title for products pass to you upon delivery to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments.

7.1 Replacement Eligibility

We offer replacement only under the following conditions:

• Defective Product: Product received is not working or has manufacturing defects
• Wrong Product: Different product delivered than what was ordered
• Damaged in Transit: Product damaged during shipping (must be reported within 24 hours of delivery)

7.2 Replacement Conditions

For replacement consideration, you must:

• Contact us within 7 days of delivery
• Provide clear photos/videos showing the defect or issue
• Have the original packaging and all accessories
• Not have damaged the product through misuse or negligence
• Have purchased from official Qroan channels

7.3 Non-Replaceable Situations

We do not offer replacement in the following cases:

• Change of mind or buyer’s remorse
• Product no longer needed
• Found cheaper elsewhere
• Product used/damaged by customer
• Normal wear and tear
• Cosmetic damage that doesn’t affect functionality
• Products purchased more than 7 days ago

7.4 Replacement Process

If your replacement request is approved:

• We will arrange pickup of the defective product
• After inspection and verification, we will ship the replacement
• Replacement shipping is free of charge
• Replacement will be the same product/model
• Process may take 7-14 business days

7.5 Manufacturer’s Warranty

Our products come with a manufacturer’s warranty as specified for each product. Warranty claims are handled separately and may involve repair instead of replacement.

8.1 Contest Overview

Qroan Enterprises occasionally runs purchase-based contests where customers automatically enter the contest by purchasing eligible products during the contest period. No separate registration or additional information submission is required for entry.

8.2 Eligibility

• The contest is open to all residents of India who are 18 years or older
• Participants must make a purchase of eligible Qroan products during the specified contest period
• Each eligible purchase constitutes one entry into the contest
• Employees of Qroan Enterprises and their immediate family members are not eligible

8.3 Entry Mechanism

• Entry is automatic with every qualifying purchase
• No additional forms, registrations, or submissions required
• Purchase must be made through official Qroan channels (website/authorized sellers)
• Purchase receipt/order confirmation serves as proof of entry

8.4 Contest Period

The start and end dates of each contest will be clearly communicated on our website and promotional materials. Purchases made outside this period will not be considered for entry.

8.5 Winner Selection

• Winners will be selected through a random draw from all eligible entries
• The draw will be conducted within 7 days of contest closure
• Selection process will be supervised by an independent observer
• Decisions regarding winners are final and binding

8.6 Prize Details

• Prize details will be specified for each contest
• Prizes are non-transferable and cannot be exchanged for cash
• Qroan Enterprises reserves the right to substitute prizes of equal or greater value
• Taxes and other charges on prizes are the responsibility of the winner

8.7 Winner Notification and Verification

• Winners will be notified via email/phone within 7 days of selection
• Winners must respond within 72 hours of notification
• Winners may be required to provide valid ID proof for verification
• Failure to respond/verify will result in forfeiture and alternate winner selection

8.8 General Contest Terms

• By making a purchase, participants agree to these contest terms
• Qroan Enterprises reserves the right to modify or cancel the contest at any time
• The contest is governed by Indian laws
• Any disputes are subject to the exclusive jurisdiction of courts in Kota, Rajasthan

8.9 Privacy Note

No additional personal information is collected specifically for this contest beyond what is collected during the normal purchase process. All personal data is handled in accordance with our Privacy Policy.

9.1 Our Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Qroan Enterprises and protected by copyright and other intellectual property laws.

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes only.

9.3 Restrictions

You agree not to:

• Copy, modify, or distribute our content without permission
• Use our trademarks or logos without authorization
• Reverse engineer or attempt to extract source code from our website
• Use our content for any commercial purpose without our consent

When using our website, you agree not to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Upload or transmit viruses or malicious code
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Engage in any fraudulent activity

11.1 Disclaimer of Warranties

Our website and products are provided “as is” without warranties of any kind, either express or implied. We do not warrant that:

• Our website will be uninterrupted or error-free
• Defects will be corrected
• Our website or servers are free of viruses

11.2 Limitation of Liability

To the maximum extent permitted by law, Qroan Enterprises shall not be liable for:

• Any indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the amount you paid for the product
• Any issues arising from misuse of our products

You agree to indemnify and hold harmless Qroan Enterprises, its directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your violation of these Terms
• Your use of our website or products
• Your violation of any rights of a third party
• Any content you submit or transmit

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

13.2 Dispute Resolution

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Kota, Rajasthan.

13.3 Arbitration

We prefer to resolve disputes amicably. If a dispute cannot be resolved informally, it shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996.

We may terminate or suspend your access to our website and services immediately, without prior notice, for any reason including:

• Violation of these Terms
• Request by law enforcement
• Technical or security issues
• Non-payment of fees (if applicable)

Upon termination, your right to use our website and services will immediately cease.

15.1 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

15.2 Entire Agreement

These Terms constitute the entire agreement between you and Qroan Enterprises regarding our website and services, superseding any prior agreements.

15.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

15.4 Force Majeure

We shall not be liable for any failure to perform due to causes beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.